Last updated: 4 September 2026
This policy explains how cancellations, replacements and refunds work at Theswagmodestore. It sits alongside our Returns & Exchanges policy, which sets out when a replacement is issued.
Cancelling an order
You can cancel any time before your order is dispatched. Once the parcel has been handed to the courier it can no longer be cancelled.
To cancel, email care@theswagmodestore.com or call +91 9873846462 with your order number.
If we cancel an order ourselves – because an item turns out to be unavailable, or an address cannot be served – we will tell you and refund anything you have paid in full.
Cash on delivery
Cash on delivery carries a ₹200 handling fee, shown on the checkout page before you place the order. Cash on delivery orders are verified before dispatch, so they take longer to arrive than prepaid orders – usually 10-12 working days.
If a cash on delivery parcel is refused at the door, or repeatedly cannot be delivered, the ₹200 handling fee is not returned: it covers sending the parcel out and bringing it back. We may decline cash on delivery on an address where this happens more than once.
After delivery: replacement, not refund
Once an order has been delivered we do not issue refunds. Where a claim qualifies, we send a replacement of the same product. A replacement is issued when the item arrived defective, or when the wrong size or the wrong colour was delivered.
Every replacement request needs a single continuous unboxing video that begins with the parcel sealed and unopened and shows the problem in that same recording. The full conditions are set out in our Returns & Exchanges policy. Send it to care@theswagmodestore.com with your order number within 48 hours of delivery.
We do not accept returns based on personal preference or on quality expectations. Minor variation between individual pieces is normal, and colour can differ from photographs because of studio lighting and screen calibration.
When a refund does apply
Refunds are issued in the cases above – an order cancelled before dispatch, or an order we cancel ourselves – and in any case where we are unable to send a replacement for a qualifying claim.
- Prepaid orders are refunded to the original payment method through the payment provider used at checkout, within 7-10 business days of approval. Your bank or card issuer may take additional time to show it on your statement.
- Cash on delivery orders are refunded by bank transfer to an account you nominate, since there is nothing to reverse.
- Shipping charges, where they apply, and the cash on delivery handling fee are not refundable unless the item was defective or the wrong item was sent.
Questions
Theswagmodestore
Nyay Khand I, Indirapuram, Ghaziabad, Uttar Pradesh 201014, India
Email: care@theswagmodestore.com
Phone: +91 9873846462
GSTIN: 09CFAPR7908M1ZS
