Refunds
We do not offer refunds. Where an order qualifies under the conditions below, we provide a replacement of the same product.
When we replace an item
A replacement is issued in these three cases:
- The product arrived defective.
- The wrong size was delivered.
- The wrong colour was delivered.
The unboxing video
An unboxing video is required for every replacement request. It is the only way we can tell a genuine fault from damage that happened after delivery, and it is what lets us resolve a claim quickly instead of asking you for more evidence later.
The video must:
- begin with the parcel sealed and unopened, and run without cuts through to the product;
- clearly show the problem you are reporting in that same continuous recording.
We cannot accept a request without this video, and we cannot accept a video that does not show the fault itself. Our packaging is distinctive and identifiable: a parcel that has been repacked, or a recording that has been edited or interrupted, will not qualify for a replacement.
Send your video to care@theswagmodestore.com along with your order number, within 48 hours of delivery.
Returns
We do not accept returns on the basis of personal preference, or on the basis of quality expectations. Before you order, please note:
- Pieces are made in small batches, so minor variation between individual items is normal and is not treated as a fault.
- Colour can differ from the photographs because of studio lighting and because screens render colour differently.
- The quality of a product corresponds to the price at which it is listed.
Getting in touch
For anything covered above, or anything that is not, write to care@theswagmodestore.com or call +91 98738 46462 with your order number to hand.
