Frequently asked questions

Choose your size or variant on the product page, add it to your bag, then check out. Guest checkout is available – an account is optional.

Get in touch as soon as possible via our contact page. Once an order has been dispatched it can no longer be changed.

Every order, address and download sits in your account. Guest orders can be looked up on the Track order page using the order number and email.

We ship across India. Available methods and charges for your address are shown at checkout before payment.

Enter your pincode on any product page for a delivery estimate based on our dispatch origin and handling time. Estimates are indicative, not guaranteed dates.

Tracking details are emailed once the order ships, and appear against the order in your account.

After delivery we send a replacement rather than a refund, and only where the item arrived defective or the wrong size or colour was delivered. Contact us through our contact page with your order number and your unboxing video. Full terms are on our returns policy.

Email care@theswagmodestore.com within 48 hours of delivery with your order number and the unboxing video – one continuous recording that begins with the parcel sealed and shows the fault – and we will send a replacement.

Refunds apply to orders cancelled before dispatch, or cancelled by us. Prepaid orders are returned to the original payment method within 7–10 business days of approval; cash on delivery orders are refunded by bank transfer to an account you nominate.

Product pages with sizing carry a size guide next to the size selector, with the measurements for that product.

Every piece is sourced by our buying team and checked before dispatch. Materials and specifications are listed on each product page.

Stock levels shown on site are live. If something is unavailable, contact us and we will tell you whether it is being restocked.

The methods enabled for your order are listed at checkout. Payments are processed by the provider – we never store your card details.

Cash on delivery is offered where the courier supports it for your pincode, and appears at checkout when available. It carries a ₹200.00 handling fee, shown before you place the order, and these orders are verified before dispatch so they take longer to arrive than prepaid ones.

Enter the code in the coupon box in your bag or at checkout – the discount is applied to the order total before payment.

Use the contact form or email care@theswagmodestore.com. We reply during our published support hours.

No. You can check out as a guest; an account simply keeps your orders, addresses and wishlist in one place.